Privacy policy

Privacy Policy

Ozibel respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how personal information is collected, used, stored, and protected when you access our website or purchase our products.

1. Policy Applicability

This Privacy Policy applies to all personal information collected through the Ozibel website and related services. By accessing or using our website, you acknowledge and agree to the practices described in this policy.

2. Definition of Personal Information

Personal information refers to information that identifies, or can reasonably be linked to, an individual. This does not include information that has been anonymized or aggregated so that it can no longer be associated with a specific person.

3. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily submit when you place an order, create an account, contact customer support, or otherwise interact with our services. This may include:

Full name
Email address
Telephone number
Billing and shipping addresses
Order, transaction, and purchase history
Customer service communications

Payment details are processed securely by authorized third-party payment providers. Ozibel does not store full payment card information on its own servers.

Information Collected Automatically

When you browse our website, certain technical data may be collected automatically, including:

IP address
Device type and browser details
Operating system
Pages visited and interactions with the site
Approximate geographic location

4. Use of Personal Information

Personal information is used only where necessary for legitimate business purposes, including:

Processing and fulfilling orders
Providing customer support and responding to inquiries
Managing payments, deliveries, and returns
Improving website functionality and user experience
Communicating order updates or service-related notices
Detecting, preventing, and addressing fraud or misuse

5. Legal Basis for Processing

Ozibel processes personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

Processing is based on one or more of the following legal grounds: user consent, contractual necessity, compliance with legal obligations, and legitimate business interests such as security, fraud prevention, and service optimization.

6. Cookies and Similar Technologies

Our website uses cookies and comparable technologies to enable core functionality, analyze site usage, and enhance performance.

You may manage cookie preferences through your browser settings. Please note that disabling cookies may limit certain website features.

7. Sharing of Personal Information

Personal information may be shared with trusted third-party service providers who support our business operations, including:

Payment processing partners
Shipping and logistics providers
Website hosting and analytics services

These third parties are permitted to use personal information only as necessary to perform their contracted services. Ozibel does not sell personal information.

8. International Data Processing

Some service providers may process or store personal information outside of Canada. When this occurs, appropriate safeguards are applied to ensure continued protection in accordance with applicable privacy laws.

9. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, and resolve disputes.

10. Information Security

Ozibel implements reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

11. Children’s Privacy

Our services are intended for individuals aged 16 years or older. We do not knowingly collect personal information from individuals under this age. If such information is identified, it will be deleted promptly.

12. Your Privacy Rights

Under applicable Canadian privacy laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent, subject to legal or contractual limitations
Request information regarding our data handling practices

Requests may require identity verification. We aim to respond within 30 days of receiving a valid request.

13. Third-Party Websites

Our website may include links to third-party websites. Ozibel is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of those websites independently.

14. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Updates take effect upon publication on this page. Continued use of the website constitutes acceptance of the revised policy.