Contact information

Shipping Information

Ozibel is committed to providing a dependable and transparent shipping experience. The information below outlines how orders are processed, shipped, and delivered.

1. Shipping Availability

We ship to most countries worldwide. In certain cases, delivery may not be available due to carrier restrictions, customs limitations, or local regulations.

If shipping is unavailable to your location, this will be clearly displayed during the checkout process.

2. Shipping Costs

We offer free shipping on all orders.

No minimum purchase is required, and no additional shipping fees are added at checkout.

3. Order Processing

Orders are typically processed within 1 business day, excluding weekends and public holidays.

Products labeled as “Ships within 24 hours” are in stock and dispatched on the next business day. In the event of an unexpected inventory or fulfillment delay, you will be notified promptly by email.

4. Estimated Delivery Time

Once dispatched, orders are generally delivered within 3–4 business days.

Delivery timeframes are estimates only and may be affected by factors beyond our control, including courier delays, weather conditions, customs inspections, or other unforeseen circumstances.

5. Order Confirmation

After placing an order, you will receive an order confirmation email summarizing your purchase, including billing and shipping details.

6. Shipping Confirmation & Tracking

When your order has been dispatched, a shipping confirmation email will be sent with tracking information.

Please allow up to 24 hours for tracking details to become active. Orders containing multiple items may be shipped in separate packages.

7. Delivery Notifications

On the scheduled delivery day, the courier may contact you via email or SMS to advise that your order is on the way.

8. Missed or Delayed Deliveries

If you are unavailable at the time of delivery, please follow the instructions provided by the courier to arrange redelivery or collection.

If your order has not arrived within a reasonable period after dispatch, please contact our support team and we will assist you as quickly as possible.

9. Customs Duties & Import Taxes

Customs regulations vary by country. Any applicable customs duties, import taxes, or clearance fees are the responsibility of the customer and are not included in the order total.